Our Culture - The Superior Difference @ Work

Paula McNeal, Customer Service Representative

"Paula demonstrates a true dedication to her job and to Superior Vision. She successfully portrays the company’s vision, mission, and core values with each call she takes. She always goes above and beyond to ensure she meets the caller’s needs. She honestly and wholeheartedly tries to be respectful and helpful to all our clients and members. Paula’s compassion and caring nature are demonstrated on each call she takes. She also treats her fellow employees with the same respect and helpfulness. It is a great pleasure to work with such a pleasant, caring person."

Joyce McDougall, Sr. Accounts Receivable/Billing Specialist

"Our mission and values as a company align with Joyce McDougall's performance, attitude, and characteristics. She is phenomenal when assisting our clients, brokers, and consultants by understanding their needs and providing them with solutions and great service. Joyce demonstrates excellent customer service skills in working with our clients and her associates, showing them respect no matter how difficult the situation may be. Joyce always demonstrates a positive, ‘happy’ attitude which contributes to the positive work environment. Superior Vision’s commitment to providing ‘superior service’ in the industry is embodied in all that Joyce does."

Melissa Anderson, Financial Recovery Lead

"Melissa Anderson has been with Superior Vision since 1998. During her years with the company, she has always demonstrated loyalty and commitment to 'demonstrating accountability'. Melissa demonstrates this by her willingness to take on extra tasks, no matter how difficult, to ensure that commitments that have been made can be kept. Melissa demonstrates her goal of meeting the needs of Superior Vision’s clients and supporting the company’s mission by going above and beyond her regular job duties as needed."

Michelle Carroll, Fulfillment Specialist

"Michelle demonstrates ‘exceptional service’ and ‘tenacity and commitment’ by facilitating the delivery of high quality products to brokers and groups and creating service experiences that exceed their high expectations. Michelle demonstrates ‘tenacity and commitment’ to her job, allowing her to overcome even the most daunting timelines for the turn-around of materials requested. Through this commitment, Michelle has garnered the respect and trust of the sales team, the clients and members, and the broker community. Michelle’s positive approach to her job and the attention she pays to detail and accuracy ensure that deadlines are met - even for last minute requests - and she continually demonstrates to our clients the company’s commitment to delivering ‘exceptional service’. Michelle is a team player who takes our core value ‘privilege to Serve’ to heart. The sales team has given her the title of ‘best fulfillment specialist in the vision insurance business today!’"

Ann Warner, Compliance Manager

"Though there are many stellar employees working for Superior Vision, the one who stands out is Ann Warner. I have watched her take on task after task, all of them loaded with lots of hard work and difficulty, and always handle them with a smile and a positive approach. She constantly strives for excellence, has great focus, and is a true representative of the core values of Superior Vision."

John Kilday, Strategic Account Manager

"Since joining the company, John has been the model of a person who upholds our vision, mission, and core values. He works tirelessly - never complaining - to present the company to our various publics, such as brokers and clients. He has the tenacity that is a core part of our value system, never backing away from any challenge. He represents us in a highly professional manner. I am quite certain we could send John into the board room of any Fortune 100 company, knowing he would represent us exactly the way we would want. John is the ultimate team player, in any given situation, while demonstrating an extraordinary level of personal accountability He has received many positive comments from brokers and clients alike. John is deeply committed to helping Superior Vision get to the next level in our growth and actively seeks ways to accomplish this."

Corina Cortez, EDI & Eligibility Specialist

"As it says in the statement of our company's core values, we work to ‘create experiences’ rather than simply ‘conduct transactions’. I see this value reflected each day in Corina's interactions with our members, clients, and vendors. Her demeanor is always friendly and attentive, no matter what challenges the day has thrown at her, and the clients are able to walk away from each encounter with the feeling that their issues have been resolved and their continued business matters to Superior Vision. Corina also demonstrates with her dedication and hard work that she has the ‘tenacity and commitment’ that we hope to see in all our employee’s efforts here at Superior Vision. If there is a tough job to do or a complicated issue to resolve, Corina buckles down and tackles it without question or complaint."

Stephanie Kowerduck, Manual Eligibility Lead

"Stephanie Kowerduck always demonstrates a sincere ‘respect and trust’ towards the rest of her co-workers. Stephanie’s approachability, dedication, and commitment to providing superior service to our clients is contagious. Stephanie always demonstrates a great sense of commitment to Superior Vision, and she responds to any type of problem with a ‘can do’ attitude and a tremendous resolve to get it fixed."

Lee Sims, Provider Relations Manager

"Lee delivers the highest quality of service to our providers and members. She demonstrates the attributes of an effective leader and continually demonstrates her respect for others by the way she deals with any issues. Lee is full of team spirit and is loyal to her fellow co-workers and the company. Lee is an inspiration to her teammates and yet still focuses on self-improvement. These attributes are demonstrated in the way she approaches her daily life with Superior Vision."

Cristina Plaza, Business Development/Proposal Fulfillment Specialist

"Cristina Plaza as an excellent example of the Superior Vision mission, vision, and values. In everything Cristina does, she demonstrates that she truly believes it is her privilege to serve both our external customers and her internal coworkers. Cristina will always volunteer to help with whatever needs to be done. Her attitude is always positive and cheerful, no matter what she is working on. She continuously creates experiences for the brokers, vendors, and co-workers with her willingness to do whatever it takes. She has a very high work ethic, to which she is fully committed. On the rare occasions where an error is made, she is quick to accept responsibility, and work to ensure it never happens again. Cristina is always willing to try new things, and is continuously working on process enhancements. Cristina demonstrates complete respect for everyone she works with, and treats everyone with courtesy and kindness."

Carol Stahlhut, Provider Relations Manager

"Carol has demonstrated on many occasions her commitment to accountability and the need for our department to take full responsibility for keeping our promises and commitments. She helps our team focus on consistency in providing service to our providers. When our providers call any person in the department, they know they are getting the same high level of service from each and every one of us that they expect from a ‘vision’ leader. Carol also keeps our mission in mind with her excellent follow-up skills from the initial call to the final resolution between our valued members and providers. Carol’s positive approach, clear communication, and willingness to accept accountability for each project or issue, combined with her commitment to excellent customer service, the respect she shows co-workers, providers, and clients, are all indicative of an employee who is living the corporate values on a daily basis."

Kevin Lane, Customer Service Manager

"Kevin demonstrates the company’s core value of ‘privilege to serve’ on a consistent basis by taking client, member, and provider calls and answering questions and resolving issues. In addition, Kevin works to continually train his team to provide exception service with every call that they take. He creates wonderful experiences for our members and answers any questions the customer service representatives bring to him in an efficient and friendly manner. ‘Demonstrating accountability’ and follow through on commitments is important to Kevin, as he consistently follows up with other team members and departments to ensure callers get timely resolution on any problems. Kevin never shies away from a challenge, meeting it head on and getting results. If there is something he doesn’t have the answer to, he will find it. Kevin respects and trusts his team to get the job done and encourages any ideas the team has for change and innovation."